SWITCHVOX SMB 4.0

Why Switchvox® SMB 4.0 is better?

Saves You Money

• Simplified licensing
• Eliminates expensive technician visits
• Use your existing network infrastructure
• 40-60% lower total cost of ownership (TCO)
• Choose the service provider that suits your needs
• Easily integrate remote workers and road warriors
• Built in conference bridges reduce 3rd party dependence
• Ext to ext dialing between locations, even internationally

Easy to Manage

• Fully web-based interface
• Schedule automatic back-ups
• Upgrade and update with one click
• On-site; no secondary networks needed
• Extension templates to quickly add new users
• Automatic call routing based on date and time
• Extension groups to manage extensions efficiently
• Multiple administrative log-ins with controlled access

Boosts Productivity

• Click to dial
• Video integration
• Detailed call reporting
• Drag and drop transfer
• Mobility; find me, follow me
• Chat integration using Jabber
• CRM and web application integration
• Unified Messaging (voice-mail to e-mail)
• Fax integration including notification e-mails
• Presence; know when co-workers are not available
• Unlimited custom greetings, menus, and music on hold

Switchvox SMB 4.0 Feature Highlights

Calling Methods

• VoIP
• Analog Phone Lines
• T1/E1 (PRI ISDN) Phone Lines
• BRI ISDN Lines
• Connect Switchvox PBXs

Switchboard

• Presence Across Switchvox PBXs
• Click to Call
• Drag and Drop Transfer
• Monitor, Whisper, Barge
• One-Click, On-the-Fly Recording
• Desktop Operator Panel
• Current Call Control
• Record Others’ Calls
• Queue Member & Supervisor Views
• Call Parking Lot Panel
• Google™ Maps Panel
• CRM Panel
• Custom Panels
• One-Click Queue Login/Logout
• Multiple Phonebook Panels
• Company Directory Panel
• Chat Panel

Voicemail

• Voicemail to your E-mail Inbox
• Flexible Voicemail Access
• Automatic Mailbox Creation
• Voicemail Blast Groups
• Multiple Voicemail Greetings
• Voicemail Quotas Per Person or Group
• Administrative View of All Voicemail

Voice & Data Integration

• Outlook Integration
• Call Creation API
• Call Event Notification API
• Firedialer
• Screen Pops
• Fax Integration
• Unified IMAP Mailbox
• Video Integration
• Advanced, Web-Aware IVR Tools

Paging & Intercom

• 2-way Intercom
• 1-way Paging
• Overhead Paging

Sound Recordings

• Custom Recordings
• Over 300 Pre-recorded Sound Files

Recording & Monitoring<

• Call Recording
• Call Monitoring
• Whisper
• Barge

Call Queues / ACD

• Unlimited Call Queues
• Real-time Queue Statistics
• Queue Caller Timeout
• Queue Member Circuit Limit
• Route When No Members Logged In
• Custom Music on Hold per Queue
• Announce Position in Queue
• Announce Estimated Hold Time
• Announcement Frequency Control
• Historical Queue Logs
• Historical Queue Statistics
• Auto Log Off
• Five Different Ring Strategies

Logging & Reporting

• Call Logs
• Call Reporting
• Current Calls
• Queue Status
• Queue Reports
• Access via XML-Based API
• Error Log

Extensions

• 3,4,5, and 6-digit extensions
• Virtual Extensions
• Extension Templates
• Control Permissions for Extensions
• Extension Groups

Call Control

• Directed Pickup
• Hold
• Assisted Transfer
• Blind Transfer
• Call Parking
• Do Not Disturb